BigChange Jobwatch Support

Support I Provide

I offer a wide range of BigChange support services, including:

Discovery calls & site reviews

Understand your business, review your processes, and identify opportunities to improve efficiency.

Streamline operations by moving from manual spreadsheets and paperwork to smart, digital workflows.

Replacing Excel & paper-based processes

Improving templates & customer communications

Professional job cards / financial documents & email wording that will impress your clients.

Automate repetitive tasks and workflows to reduce manual effort and improve consistency.

Automation (job creation, notes, workflows)

Creating and improving worksheets

Build custom worksheets and improve existing ones to capture the right data and drive better outcomes.

Keep your BigChange system running smoothly with regular maintenance, updates, and admin support.

General system maintenance & admin

System setup & onboarding

Get set up for success with expert onboarding and system configuration tailored to your business.

Automatically send professional documents and reports, saving time and improving accuracy.

Automated document sending

Imports, exports, and blueprints

Create blueprints to enable efficient & manageable imports & exports.

Fast, reliable support to diagnose and resolve issues so your team can keep working without delay.

Troubleshooting and issue resolution

System clean-up & optimisation

Remove duplicate data, tidy up processes, and optimise your system for peak performance and reliability.

Enhance project delivery with powerful integrations and AI tools that drive insights and improve decision-making.

Project management (including integrations)

Client Reviews

Gary Williams & Beth Greenwood

BID Group Limited

“Sam quickly got to grips with how we operate and made practical improvements to our BigChange system. The changes to our processes and worksheets have made them far more efficient, giving us better data and improved visibility across the business.

His ongoing support has been excellent, always responsive and focused on helping us understand and improve things ourselves. He’s made a real difference to how we work day-to-day.”

“Sam quickly got to grips with how we operate and made practical improvements to our BigChange system. The changes to our processes and worksheets have made them far more efficient, giving us better data and improved visibility across the business.His ongoing support has been excellent, always responsive and focused on helping us understand and improve things ourselves. He’s made a real difference to how we work day-to-day.”

Paul Robinson

Managing Director, Nationwide Lift Services

“We weren’t getting the most out of BigChange and were close to leaving, but after working with Sam, everything changed. He introduced better processes and made simple but effective improvements that transformed how we use the system.

We’re now more efficient, manage jobs better, and both our engineers and office staff actually enjoy using it. We’re finally seeing the benefits we expected from the start.”

“We weren’t getting the most out of BigChange and were close to leaving, but after working with Sam, everything changed. He introduced better processes and made simple but effective improvements that transformed how we use the system. We’re now more efficient, manage jobs better, and both our engineers and office staff actually enjoy using it. We’re finally seeing the benefits we expected from the start.”

Scott Morgan

CEO, PHD Mechanical

“Sam transformed our BigChange system from something fragmented and inconsistent into a structured, reliable platform. He improved how our data is organised and accessible, significantly reducing errors and duplication.

He also made everything easy to understand, helping our team use the system with confidence. His impact has allowed us to focus on growth rather than fixing issues.”

“Sam transformed our BigChange system from something fragmented and inconsistent into a structured, reliable platform. He improved how our data is organised and accessible, significantly reducing errors and duplication.He also made everything easy to understand, helping our team use the system with confidence. His impact has allowed us to focus on growth rather than fixing issues.”

Simon Whitbread

Managing Director, VM Elevators

“We’ve worked with Sam for several years, and his expertise has played a key role in streamlining our operations. His ideas and technical input continue to deliver real improvements across the business.

He works collaboratively with the team and adds value at every stage. We wouldn’t hesitate to recommend him and look forward to continuing the partnership.”

“We’ve worked with Sam for several years, and his expertise has played a key role in streamlining our operations. His ideas and technical input continue to deliver real improvements across the business.He works collaboratively with the team and adds value at every stage. We wouldn’t hesitate to recommend him and look forward to continuing the partnership.”

Tasha Payne

External Contracting Team Manager, Insta Group

“Sam quickly understood our business and translated our needs into practical solutions within BigChange. His work has helped streamline processes and improve overall system functionality.

We now have better visibility and are using the platform far more effectively. It’s been a really positive experience, and we’d highly recommend him.”

“Sam quickly understood our business and translated our needs into practical solutions within BigChange. His work has helped streamline processes and improve overall system functionality. We now have better visibility and are using the platform far more effectively. It’s been a really positive experience, and we’d highly recommend him.”

How It Works

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Initial call or outline via email

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Agree scope of work and priorities

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